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Return to shopFAQ
Shopping Information
Use the search bar at the top or browse through our categories for easy navigation.
Absolutely! Click on “Add to Wishlist” to save your favorites for future visits.
If you see the “Add to Cart” button on the product page, it’s in stock. If it’s sold out, you’ll see a notification or the option to get restock alerts.
No, you can shop as a guest. But having an account helps you track orders, save shipping info, and access exclusive offers.
Payment Information
We currently accept Cash on Delivery (COD) only. Prepare the exact amount when the courier delivers your order.
Since payment is made upon delivery, your data remains secure and private.
Yes! Just enter your coupon code at checkout to get your discount applied.
Order Processing & Shipping
It takes 1–2 business days to process orders once placed
Delivery usually happens within 3–7 business days, depending on your location across Egypt.
Shipping fees are calculated at checkout. Please note, shipping fees are non-refundable even if you return an item.
Once your order is shipped, we’ll send you a tracking number via SMS or email to follow your delivery.
Returns & Exchanges
You can return or exchange items within 14 days of delivery, as long as they’re unused and in their original packaging with tags.
Yes, as long as they meet the return conditions above
Return shipping fees are the responsibility of the customer
Visit our Returns & Exchanges page for full instructions, or contact our Customer Service team directly.